FAQ

To get the best out of your candle, always trim the wick to 1/4 inch before each use, and allow the wax to melt all the way to the edge on the first burn to avoid tunneling.

Our 180g candles offer up to 40 hours of burn time, while our 80g ones burn for approximately 20 hours, depending on candle care and environment.

Due to the handmade nature of our products, we currently do not accept returns. However, if your order arrives damaged or there’s an issue, please reach out and we’ll make it right.

Yes! Ashlume candles make thoughtful gifts. You can add a custom note at checkout, and we’ll pack it beautifully with extra care no pricing will be included in gift orders.

All Ashlume candles are made using high-quality Coconut soy blend wax, known for its clean and slow burn. It’s eco-friendly, biodegradable, and free from harmful additives.

Absolutely not. All our fragrances are phthalate-free and toxin-free, ensuring a clean and safe burn for you and your space.

Yes! Every Ashlume candle is hand-poured in small batches with care, love, and attention to detail—from melting the wax to labeling the jars.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.