Terms & Conditions
Customer Care
At Ashlume, your experience matters as much as the product itself. From the moment you land on our page to the time your candle lights up your space, we’re here to make sure everything feels smooth, warm, and cared for — just like our creations.
Whether you have a question about your order, need help picking the right fragrance for your mood, or simply want to share feedback, we’re all ears. This is a small-batch, heart-led business — so every message is read and responded to with personal attention.
You can reach us anytime at hello@ashlume.co, and we’ll get back to you within 24-48 hours (Monday to Saturday).
We’re committed to transparency, quality, and making sure your Ashlume experience feels just right. Thank you for choosing us to be a part of your mindful moments. 🌿🕯️
Privacy & Safety
At Ashlume, we value your trust and are committed to protecting your personal information. Your privacy and safety are of the highest importance to us, and we take every step to ensure your data is handled securely and respectfully.
When you place an order on our site, we collect necessary information such as your name, contact details, shipping address, and payment information — all of which are used solely for fulfilling your order and improving your experience with us. We do not share, sell, or rent your personal data to any third parties.
Payments are processed securely through trusted third-party gateways, ensuring your financial information remains private and encrypted at all times.
We may contact you via email for order updates, delivery confirmations, or to share important information regarding your purchase. We’ll never spam you — and you’re always in control of your communication preferences.
Ashlume is a safe space built on warmth, transparency, and integrity — and we’re here to make sure your experience reflects that in every way.
For any questions regarding privacy or data safety, please reach out to us at hello@ashlume.co.
Bulk Enquiries
Are you interested in placing a bulk order of Ashlume candles? Whether it’s for corporate gifting, events, retail stocking, or special occasions, we welcome bulk inquiries and offer flexible options to meet your needs.
We provide special pricing, customizable packaging, and tailored scent selections for large orders. Our team is here to help you create the perfect experience for your customers or guests with our handcrafted candles.
For more details on minimum order quantities, pricing, and delivery timelines, please reach out to us at hello@ashlume.co. We look forward to partnering with you and bringing the warm glow of Ashlume candles to your audience.
Payment Methods
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Credit / Debit Cards
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Razorpay