Shipping & Returns
Shipping Policy
At Ashlume, we believe every candle is a story waiting to be lit — and we make sure your story reaches you with care. All our candles are hand-poured in small batches, carefully packed, and shipped from Bangalore.
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Orders are dispatched within 2–3 working days, and you’ll receive a confirmation with tracking details once your package is on its way. Please allow 4–7 working days for delivery, depending on your location.
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We currently ship across India. For remote areas, delivery may take a little longer. All our packages are securely wrapped to ensure your candles arrive in perfect condition — just like they left our hands.
We offer free shipping all over India on orders above ₹999. For orders below that amount, a nominal shipping fee will be applied at checkout.
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Please note: We do not offer Cash on Delivery (COD). All payments must be made online at the time of placing the order.
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If you face any issues with your order or receive a damaged candle, don’t worry — we’ve got you. Simply reach out to us at hello@ashlume.co with your order ID and a photo, and we’ll make it right.
Thank you for choosing Ashlume — where every package carries warmth, intention, and a little magic. ✨
Return & Exchange Policy
At Ashlume, each candle is hand-poured with love and intention and we want you to feel that warmth in every order. While we do not offer returns or refunds for a change of mind-no refund will be applicable for any products, we’re here to help if something doesn’t feel right.
If you’ve received a damaged or incorrect product, please reach out to us at hello@ashlume.co within 48 hours of delivery with your order ID and clear photos of the issue. We’ll review your request and offer a replacement if eligible.
Due to the handcrafted and personal nature of our products, we do not accept returns or exchanges unless there is a genuine quality or shipping issue. We hope you understand that this helps us maintain the integrity of our small-batch creations.
Your satisfaction means the world to us, and we’ll do our best to ensure your Ashlume experience feels just as special as the candles you receive.